Need to send something back or exchange it? No worries, we got you! Just shoot us an email at info@Purelust.com and we'll send you a return form via email. Print it out, fill it in, and send it back along with the item you want to return or exchange.

Not satisfied?
If the lingerie doesn't fit or you're just not feeling it, you can only return it if it's unworn. Make sure to try it on with some undies on, okay? Returned items must be in the same condition as they were sent. Returns must be made within 14 days.

Address; Oudezijds Achterburgwal 117, 1012DD AMSTERDAM

As for toys, unfortunately, we can't accept returns unless they're defective. But if they are, you can return them within 30 days. Make sure to return them in their original condition with all labels and tags intact. We can't accept items that show any signs of use, so keep it clean, folks!

Costs
Return costs are on you, babe. Make sure to send your package with a Track & Trace code and email it to us. You're responsible for the shipment, so don't forget to double-check everything before sending it our way.

Once we receive your returned item(s), we'll refund your purchase within 5 days. Easy peasy, right?

But we do reserve the right to refuse returns if we suspect that the items have been used or damaged outside of our control. So, let's keep it clean and respectful, okay?