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Exchange and return

Return / exchange something?
If you want to return / exchange something, you can send an email to info@purelust.com.
We will send you a return form by email , you print this out and fill in. Then you do this with the package you want to return.

Not satisfied?
If you are not satisfied with the lingerie or if it does not fit, you can only return it if it is unworn. Lingerie must be tried on with panties underneath! Returned products must be returned in the same condition as they were shipped. Returns must be returned within 7 days.

The toys cannot be returned unless they are broken. It is then possible to return the product within 30 days. Products must be returned in their original condition and with tags and labels. The product must not contain any traces of use.

Costs
The costs for returns are for the customer. A return shipment must be provided with a Track & amp; Trace code and you mail this to us. The sender is always responsible for the shipment.
When we have received the items returned by you, the purchase amount will be refunded to your account within 5 days.

We reserve the right to refuse returned items if it
suspects that the items have already been used or damaged through no fault of ours.

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